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Privacy Policy

Last updated: 2025-03-05

Coverage Labs LDA. (“Coverage”, “us” or “we”) respects your privacy and is committed to protecting it through our compliance with this “Privacy Policy”.

Coverage Labs Lda., a company headquartered in Portugal, is committed to safeguarding the privacy and security of your personal data in strict compliance with Portuguese law and the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679). This Privacy Policy governs the collection, processing, storage, and disclosure of your personal data when you access our website coverageabs.io (the "Site") or utilize our services. By using our Site or Services, you acknowledge and agree to the terms of this Policy.

This Policy may be amended periodically. Any updates will be posted on the Site, effective as of the revision date indicated at the top of this page. Continued use of the Site or Services following such changes constitutes acceptance of the updated terms. We recommend reviewing this Policy regularly.

1. What personal data do we collect?

For the purposes of this Policy, "personal data" refers to any information relating to an identified or identifiable natural person, as defined under the GDPR. We may collect the following categories of personal data:

1.1. Data You Provide to Us

  1. Contact Information: Project/Company name, name, email address, Telegram username and, where applicable, social media handles.
  2. Identification Data: date of birth, nationality, and copies of government-issued identification documents.
  3. Professional Information: job title, employer, and professional address.
  4. Financial Data: payment details and transaction records.
  5. Other Submissions: any additional personal data submitted via contact forms, inquiries, or client onboarding processes.

1.2. Data Collected Automatically

  1. Technical Data: Internet Protocol (IP) address, geolocation details (e.g., country or city), browser type and version, operating system, device identifiers, and internet connection details.
  2. Usage Data: authentication data, click-stream data, pages accessed, links clicked, and information gathered via cookies or similar tracking technologies.

1.3. Data from Third Parties

Information received from service providers, business partners, or public authorities, where permitted by law or with your consent.

Use of Third-Party Tools

Coverage Labs Lda. employs Google services, specifically Google Analytics, for the purpose of analyzing traffic and user behavior on our website, https://coveragelabs.io, with the objective of optimizing performance and user experience. The data collected and analyzed may include generic information on navigation patterns, approximate geographic location, and interactions with the site, processed anonymously where possible, on the basis of our legitimate interest in improving our Services (Article 6(1)(f) of the General Data Protection Regulation - GDPR) or, where applicable, with the express consent of the data subject (Article 6(1)(a) GDPR). Data subjects may object to the processing for analytical purposes or withdraw consent, if applicable, by adjusting cookie preferences on the site or utilizing opt-out tools provided by Google, as provided under Articles 21 and 7(3) of the GDPR.

Additionally, we use Google Sheets to securely store personal data provided by users through the site, such as contact information, professional details, or other submitted records, for the purpose of managing interactions and fulfilling contractual or legal obligations. The stored data includes only the information necessary for the specified purposes, protected by appropriate security measures, and retained solely for the period strictly necessary or as required by law, pursuant to Article 5(1)(e) of the GDPR. Both services operate under Google’s privacy policies (available at [www.google.com/policies/privacy/]) and are subject to data processing agreements ensuring compliance with the GDPR, as stipulated under Article 28 of the same regulation.

To exercise rights related to the processing of your data, including access, rectification, erasure, restriction, portability, or objection, or to address any queries, please contact us at geral@coveragelabs.io , as provided under Articles 15 to 22 of the GDPR.

2. Purpose and Legal Basis for Processing

We process your personal data only for specified, lawful purposes under the GDPR, including:

  1. To onboard you as a client and deliver the Services, based on the performance of a contract (Article 6(1)(b) GDPR).
  2. To process payments and manage transactions, pursuant to contractual obligations.
  3. To communicate with you regarding the Services, respond to inquiries, or provide promotional materials, where you have consented (Article 6(1)(a) GDPR) or where it aligns with our legitimate interests (Article 6(1)(f) GDPR).
  4. To enhance the Site and Services, troubleshoot issues, and develop new features, based on our legitimate interests in improving functionality and user experience.
  5. To ensure network and information security, prevent fraud, and address prohibited or illegal activities, as part of our legitimate interests and legal duties.
  6. To comply with Portuguese and EU legal obligations, including financial reporting and regulatory requirements (Article 6(1)(c) GDPR).

3. Disclosure of Personal Data

We do not sell, rent, or trade your personal data. It may be disclosed only to the following recipients under strict conditions:

  1. Authorized service providers acting as data processors (e.g., hosting, CRM, or IT support providers) under Article 28 GDPR, bound by confidentiality and security obligations.
  2. Business partners offering complementary services, subject to contractual data protection agreements.
  3. Public authorities, courts, or regulators, where required by Portuguese law, EU law, or to respond to legal processes such as subpoenas or court orders (Article 6(1)(c) GDPR).
  4. Third parties, where disclosure is necessary to prevent financial loss, report suspected illegal activity, or protect the rights, property, or safety of [Your Company Name], its users, or others, based on legitimate interests (Article 6(1)(f) GDPR).

4. Security Measures

We implement appropriate technical, organizational, and administrative measures to protect your personal data against unauthorized access, loss, theft, alteration, disclosure, or destruction. These measures include secure servers, restricted access on a need-to-know basis, and contractual confidentiality obligations for employees, contractors, and agents. However, no internet-based transmission or electronic storage is entirely secure. While we strive to protect your data, we cannot guarantee absolute security, and any transmission is at your own risk.

5. Your Legal Rights

Under the GDPR and Portuguese data protection laws, you have the following rights:

  1. Access and Rectification (Articles 15 and 16 GDPR): Request access to or correction of your personal data by contacting us at geral@coveragelabs.io .
  2. Object (Article 21 GDPR): Object to processing for direct marketing purposes via the opt-out mechanism in our communications or to other processing based on legitimate interests, where applicable.
  3. Withdraw Consent (Article 7(3) GDPR): Revoke consent at any time, without affecting prior lawful processing.
  4. Erasure (Article 17 GDPR): Request deletion of your data when it is no longer necessary, or you object to its use, subject to legal exceptions.
  5. Restriction (Article 18 GDPR): Request restriction of processing if accuracy is disputed, processing is unlawful, or data is no longer needed but required for legal claims.
  6. Data Portability (Article 20 GDPR): Obtain your data in a structured, machine-readable format where processing is based on consent or contract.
  7. To exercise these rights, contact us at geral@coveragelabs.io . We may decline requests that violate legal obligations or compromise data accuracy.

6. Cross-Border Data Transfers

Your personal data may be transferred to jurisdictions outside the European Economic Area (EEA) lacking equivalent protection. In such cases, we ensure compliance with GDPR by adopting safeguards such as standard contractual clauses approved by the European Commission (Article 46 GDPR) or binding corporate rules (Article 47 GDPR).

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined herein, provide the Services, or comply with Portuguese and EU legal, financial, or regulatory obligations. Data will be securely deleted or anonymized thereafter, unless retention is required to resolve disputes or maintain accurate records of your interactions with us.

8. Third-Party Links

Our Site may include links to third-party websites, products, or services not operated by Coverage Labs. This Policy does not apply to such third parties, who may have independent privacy practices. We are not responsible for their operations or data handling and encourage you to review their policies.

9. Children’s Data

Our Site and Services are intended for individuals aged 18 and older. We do not knowingly collect personal data from persons under 18. If such data is inadvertently collected, we will delete it promptly upon verification. Contact us at geral@coveragelabs.io if you suspect we hold such information.

10. Contact us

If you have any questions or concerns about this privacy notice or our processing of your personal data, please contact us at geral@coveragelabs.io .